A helpful guide on what to do if you need medical help and you're away from home.
What to do
- Make sure everyone is safe.
- If it’s an emergency, contact local emergency services first to attend to the emergency. Then contact us for further assistance.
Minimum documentation required to support your claim
You get medical help on your trip when you're injured in an accident or suddenly fall ill
Get it in writing
To support your claim, you must provide the following documents:
- Reports from your treating doctor, specialists and all other medical practitioners confirming what happened, when, the nature of your injury or illness and the treatment received; and
- Hospital admission reports (if you were admitted to hospital); and
- Any other reports that are relevant to your circumstances, such as an ambulance report or a police report (if either were involved); and
- Receipts for all expenses incurred.
In some cases we may need to obtain your past medical history from your usual GP and/or other medical practitioners and specialists. We'll let you know if this is the case.
You need a dentist. Urgently. It can’t wait until you get home
Get it in writing
To support your claim, you must provide the following documents:
- Report from treating dentist confirming what happened, when, the nature of the dental emergency and the treatment you received; and
- Receipts for all expenses incurred.
Someone on your policy dies
Get it in writing
To support your claim, you must provide the following documents:
- A death certificate, confirming the date and cause of death; and
- Hospital admission reports (if the deceased person was admitted to hospital); and
- Any other reports relevant to the circumstances such as an ambulance report or a police report (if either were involved).
- Receipts for all expenses incurred.
In some cases, you may need to provide the deceased person's past medical history and request them from their usual GP in Australia. We'll let you know if this is the case.