A guide to what you should do when something happens to your rental vehicle.
What to do
If the police won't issue you with a written report, ask for a reference/ event number and get their contact details so that we can contact them directly.
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Report the incident to the rental company
Tell the rental company what's happened, and ask them what you need to do next. Get a written report from them about what's happened, and keep copies of your rental agreement and any other documents they give you, including any repair quotes and administration charges.
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Report the incident to the police if the vehicle is:
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Stolen or in an accident - Report the theft or accident to the local police straight away, and always within 24 hours of discovery. Get a copy of the police report at that time, as you'll need it when you make a claim.
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Damaged - follow the instructions of your rental company on whether or not you need to report the incident to the police
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Get a quote for repairs
If the vehicle is damaged, get a detailed repair quote before returning the vehicle to the rental company (unless instructed otherwise by the rental company. Make sure you keep a copy of the repair quote.
Minimum documentation required to support your claim
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Provide a copy of the police report or their reference number/ event number and contact details
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Provide a copy of the rental vehicle agreement and damage report
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Provide copies of damage estimates, expenses charged by the rental company and proof of any payment made to rental company.