Your destination is declared a Do Not Travel zone while you're on your trip

If you're travelling and one of your destinations is declared a Do Not Travel Zone, here's what to do.

What to do

  1. Contact the Australian embassy

    If you’re on your trip and DFAT unexpectedly changes the alert level for your current location or a future destination to a ‘Do Not Travel’ zone, contact the nearest Australian embassy, diplomatic or consular mission for advice on the best course of action. Visit their website at smartraveller.gov.au for up-to-date information.

    If you need help with who to call, contact our Emergency Assistance team.

  2. Monitor advice in the local media and follow instructions from local authorities

  3. Rearrange your bookings

    As soon as you know that any pre-booked or pre-paid travel arrangements will be affected, you must try to reschedule them or make alternative arrangements. If you don’t act immediately, we may either not pay your claim or reduce how much we pay for any additional Extra trip costs that arise as a result of your delay.

  4. Provide receipts for expenses incurred

 

Minimum documentation required to support your claim

  1. Get it in writing

    You must get a written report from all of the authorities that you’ve been in contact with.
    If the police department (or other relevant authority) does not provide reports in writing, you must get their contact details and any relevant reference/event number so that we can contact them.

  2. Provide evidence

    If your credit cards or cash are stolen from a locked safe or cabinet, you must provide evidence that they were locked away and concealed at the time they were stolen; for example, a police report confirming that the safe in your hotel room was forced open.

  3. Provide receipts for expenses incurred

    You must provide receipts for expenses incurred, such as phone calls to arrange a replacement credit card.

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